AI CRM · Automation · Nagpur, Maharashtra, India
Customer operations that run themselves.
Navakrit designs and builds AI-powered CRM systems for growing businesses. We connect your channels, automate the repetitive work and give your team one place to manage every client.
- 09:41:02WhatsAppWhatsApp · New message: “Is the 2BHK on Wardha Road still available?”
- 09:41:04AgentAgent · Answered from listings sheet · asked budget & move-in date
- 09:42:19AgentAgent · Lead qualified · budget ₹45–50L · tagged “site visit”
- 09:42:20CRMCRM · Deal created → assigned to sales team · visit slot offered
- 09:43:55CalendarCalendar · Site visit booked for Sat 11:00 · reminder scheduled
- 09:44:01InstagramInstagram · New DM routed to the same inbox · 2 open conversations
Channels we connect
- Messenger
- SMS
- Website chat
- Google Sheets
What we build
One partner for the whole customer journey, from the first message to the follow-up after the sale. Start with one service or combine them.
- 01
AI CRM
A CRM shaped around how your team actually sells and supports: contacts, deals, tasks and full conversation history in one place, with AI that fills in the busywork.
- →Contact & deal pipelines
- →AI lead scoring & summaries
- →Follow-up reminders
- 02
AI agents & automation
Agents that answer routine questions, qualify leads, book appointments and update records, handing over to a person whenever judgement is needed.
- →Trained on your FAQs & catalogue
- →Human hand-off rules
- →No-code workflows
- 03
Omnichannel messaging
WhatsApp, Instagram, Messenger, email, SMS and website chat in one shared inbox, connected through official platform APIs.
- →WhatsApp Business Platform
- →Shared team inbox
- →Opt-in broadcasts
- 04
Integrations & custom software
We connect the tools you already use and build what's missing, from order systems and Google Sheets to internal dashboards and portals.
- →API & webhook integrations
- →Internal tools & portals
- →Websites & web apps
- 05
Data & reporting
Clear numbers on response times, conversions and team workload, pulled together automatically instead of assembled by hand every Monday.
- →Live dashboards
- →Scheduled reports
- →Data clean-up & migration
How we work
Week 1
Audit
We map where your leads and customer messages come from, where they get stuck, and what your team repeats every day.
Week 2
Design
A written plan: which workflows to automate, which channels to connect and what the CRM needs to track. You sign off before we build.
Weeks 3–6
Build
We set up the CRM, connect channels, train the AI agent on your material and test every flow with your team.
Ongoing
Run & improve
We monitor, fix and refine. As your volume grows, we add automations where they save the most time.
Official APIs only
Channels connect through approved platform APIs such as the WhatsApp Business Platform and Meta Graph API. No unofficial workarounds that put your number at risk.
Your data stays yours
Encrypted in transit and at rest, never sold, and exportable or deletable whenever you ask.
People stay in charge
AI handles the routine. Clear hand-off rules mean a person steps in whenever a conversation needs care or judgement.