1. About these terms
The Navakrit platform (the “Service”) is provided by Navakrit, operated by Yash Kantilal Makwana and based in Nagpur, Maharashtra, India (“we”, “us”). By creating an account or using the Service, you agree to these terms on behalf of yourself and the business you represent (“you”, the “Customer”). If you do not agree, do not use the Service.
2. The Service
Navakrit provides AI-powered CRM software and related services, including omnichannel messaging, AI agents and automation, contact and deal management, integrations, custom software development and reporting. The scope of any project-based work is agreed with you in writing. We may improve or change features over time.
3. Accounts
- You must be at least 18 and able to enter a binding contract.
- You must give accurate information and keep your login details secure. You are responsible for all activity under your account and the users you invite.
- Tell us promptly about any unauthorised use of your account.
4. Acceptable use
You agree not to use the Service to:
- Send spam or unsolicited bulk messages, or message people who have not opted in to hear from you.
- Break the policies of any connected channel, including the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Meta Platform Terms.
- Send content that is unlawful, misleading, defamatory, harassing, infringing, or that promotes prohibited goods or services.
- Attempt to gain unauthorised access to, disrupt, reverse engineer or overload the Service.
- Resell the Service without our written permission.
We may suspend accounts that breach this section, especially where a breach puts a channel connection or other customers at risk.
5. Your data
You keep all rights to the data you and your customers put into the Service (“Customer Data”). You give us permission to process Customer Data only as needed to provide and support the Service, as described in our Privacy Policy. You are responsible for having a lawful basis, including any required consent, to collect and message your contacts. You can export or delete your data at any time.
6. AI features
AI-generated replies, summaries and suggestions are produced automatically and may sometimes be inaccurate or incomplete. You are responsible for reviewing how AI features are configured and for the messages sent from your account. You can require human approval before AI replies are sent, or turn AI features off.
7. Third-party services
The Service connects to third-party platforms such as Meta (WhatsApp, Instagram, Messenger), email and SMS providers. Your use of those platforms is governed by their own terms. We are not responsible for their availability, pricing or policy decisions, including any restriction a platform places on your account.
8. Intellectual property
We own the Service, including its software, design and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service while you use it. Feedback you give us may be used to improve the Service without obligation to you.
9. Availability and support
We aim to keep the Service available around the clock but do not guarantee uninterrupted access. Planned maintenance will be announced in advance where possible. Support is available by email during Monday – Saturday, 10:00 – 19:00 IST.
10. Termination
You may stop using the Service and cancel at any time. We may suspend or end your access if you materially breach these terms and do not fix the breach within 7 days of notice, or immediately where required by law or to prevent harm. After termination you have 30 days to export your data, after which it is deleted.
11. Disclaimers
Except as expressly stated in these terms, the Service is provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law.
12. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for loss of profits, revenue or data.
13. Indemnity
You agree to compensate us for claims arising from your Customer Data, the messages you send, or your breach of these terms or of a connected platform's policies.
14. Governing law and disputes
These terms are governed by the laws of India. The courts at Nagpur, Maharashtra have exclusive jurisdiction. We will first try to resolve any dispute informally; please contact us before starting proceedings.
15. Changes
We may update these terms. We will post changes here and notify account owners of material changes at least 15 days before they take effect. Continued use after that date means you accept the new terms.
16. Contact
Navakrit, Nagpur, Maharashtra, India
Email: hello@navakrit.com · Phone: +91 77210 36764